Sunday, June 12, 2011

dell marketing environment

Listen. Learn. Deliver. That's what we're about.

For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world.


2.2.1.  Reliability, Service and Support:

The company has differentiate its offerings from competitors by offering fast, reliable, and trustworthy customer services across the world that are available within 48 hours after lodging a complaint or problem with computer. This has helped Dell to enjoy unique value in the eyes of customer as no other company provides such type of services.
these  really   helps  dell  customer  to  find  solution  when  they  are  in  problem.  i  like  their  this  friendly  marketing  environment.

Wednesday, June 8, 2011

DELL COMPUTER INC. Ethics and Social Responsibilities.

Each year we strive to be better — to create technology that can change the world, and technology that makes a positive difference in the lives of our customers. It’s our commitment to being a responsible corporation. In fiscal year 2010, we continued our corporate responsibility work to guide us in better understanding — and balancing — our needs as a business and our role in improving the lives of those around


A greener world is important to our customers. That means it’s important to Dell. Green is not about limitation or sacrifice; it’s about possibility. We strive to make sure that people and companies don’t have to compromise on cost, performance or reliability. That’s why we are finding ways to help make “being green” easy.


Dell  wants to help our customers do and achieve more. That’s why we are committed to being a place where our team members can combine their varied experiences and creativity to achieve innovative solutions for a diverse customer marketplace.

DELL COMPUTER INC strategic planning for competitive advantage.

With technology growing at amazing paces, many of the computer companies have fallen behind and even out of the industry since the development of the computer. Only the strongest companies have been able to be profitable and efficient. Dell Inc. is one of the few corporations to be able to remain at the top of the market.
Dell began as the vision of Michael Dell. The company began in 1984 with a simple business concept to build computers to order and to sell directly to customers. Dell has a history of achieving double-digit increases in annual sales. To maintain this growth, Dell is faced with many challenges in maintaining its distinctive capabilities and using objective analysis to ascertain its strengths, weaknesses, opportunities, and threats.
Dell's vision is to work closely with our development partners to provide 100% perceived availability to the application environment. "Dell's mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve. In doing so, Dell will meet customer expectations of: highest quality, leading technology, competitive pricing, financial stability, and individual and company accountability. From the nine essential components of a mission statement, Dells mission statement includes: products or services, markets, technology, and concern for survival, growth, and profitability. The most important value to Dell is to satisfy their customers and the second most important value is to be profitable. Dell has three distinctive capabilities which consist of: 1) selling products directly to consumers which eliminates the markups of resellers 2) build products as they are order, which eliminates overstocked products and 3) having the ability to respond quickly to customers who experience problems with their products.
With the power of direct and Dell's team of talented people, we are able to provide customers with superb value; high-quality, relevant technology; customized systems; superior service and support; and products and services that are easy to buy and use
A strategic plan aligns an organization's goals, values and activities, to create a sustainable competitive advantage. It focuses on the long-range goals of the business and defines how the goals will be reached. Strategic plans include the definition of missions, visions and objectives, which provide the basic direction and
focus of the organization.
Key drivers in developing a strategic plan.
To summarize, based on the above trends in the industry, the next generation laptop platform that must carry Dells laptop business in the future should have the following features: It should be cheaper, smaller, faster, and lighter, with a better overall performance. The strategic plan of Dell Company would be focus in the above discussion.

Monday, June 6, 2011

Brief history of DELL COMPUTER INC.

Based in Round rock, Texas, Dell is one of the largest company employing more than a lakh people worldwide. It was founded by Michael Dell, in 1984, when he was still a student at the University of Texas at Austin. it was named as PC's Limited . He was one of the first entrepreneurs of the belief that by selling personal computer-systems directly to customers, their needs can be better understood and most effective computing solutions can be provided.
In 1985, the company produced its first indigenous design - the "Turbo PC". PC's Limited advertised the systems in national computer-magazines for sale directly to consumers, and custom-assembled each ordered unit according to a selection of options. Buyers were offered lower retail prices and greater convenience. Though it was not the first company to use this model, PC's Limited became one of the first to succeed with it. The company grossed more than $73 million in its first year.
The company changed its name to "Dell Computer Corporation" in 1988. Customer became the driving force for the company. In 1996, Dell became one of the pioneers of the internet sales, earning close to $1 million per day. As of 2000, sales had reached close to $50 million per day.

Dell products are now also sold in Wal-Mart, Staples, and other retail outlets.

Dell Mission Statement:

"Dell's mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve. In doing so, Dell will meet customer expectations of:
  • Highest quality
  • Leading technology
  • Competitive pricing
  • Individual and company accountability
  • Best-in-class service and support
  • Flexible customization capability
  • Superior corporate citizenship
  • Financial stability"